c7online.in
Hotel Bookings & Travel Listings Platform
Legal & Policy Document
Terms & Conditions · Privacy Policy · Refund & Cancellation Policy Payment Policy · Disclaimer · Contact Information
Effective Date: January 1, 2026 Last Revised: January 2026 | Version 1.0
Important Notice: Please read all policies carefully before using this platform. Your access to or use of c7online.in constitutes your acceptance of the terms contained herein.
1. Introduction
1.1 About c7online.in
1.2 Nature of Services
1.3 Intermediary and Payment Facilitator Declaration
2. Terms and Conditions
2. Terms and Conditions
2.1 User Eligibility
2.2 Account Registration
2.3 Booking Process and Confirmation
2.4 Pricing, Payments, and Taxes
2.5 Cancellation, Refund, and Modification Policies
2.6 User Obligations and Prohibited Activities
2.7 Intellectual Property Rights
2.8 Limitation of Liability
2.9 Disclaimer of Warranties
2.10 Third-Party Services and Links
2.11 Termination of Services
2.12 Governing Law - India Jurisdiction
3. Privacy Policy
3. Privacy Policy
3.1 Information We Collect
3.2 How We Use Your Information
3.3 Cookies and Tracking Technologies
3.4 Data Sharing and Third-Party Services
3.5 Data Protection and Security
3.6 Your Rights
3.7 Data Retention Policy
3.8 Children's Privacy
3.9 Updates to This Policy
4. Refund and Cancellation Policy
4. Refund and Cancellation Policy
4.1 Hotel-Specific Policies
4.2 Platform Service Fees
4.3 Refund Timelines
4.4 Non-Refundable Bookings
4.5 Refund Processing Responsibility
4.6 Complaint Escalation and Dispute Resolution
5. Payment Policy
5. Payment Policy
5.1 Accepted Payment Methods
5.2 Payment Security
5.3 Fraud Prevention
5.4 Payment Authorisation
5.5 Failed and Pending Transactions
5.6 Duplicate and Erroneous Payments
5.7 Payment Gateway Partner Disclosure
5.8 Chargeback Policy
6. Disclaimer
7. Contact Information
8. Miscellaneous
8. Miscellaneous
8.1 Force Majeure
8.2 Changes to Terms
8.3 Entire Agreement
1.1 About C7 Hospitality
c7online.in (hereinafter referred to as "the Platform", "we", "us", or "our") is an online travel and hotel booking platform owned and operated by C7 Hospitality Private Limited, a company incorporated under the Companies Act, 2013 (or as applicable), having its registered office at 4703, Tower- 3 Crescent Bay, Jerbai Wadia Road, Mahatma Phule Education Society, Bhoiwada, Parel, Parel, Mumbai, Mumbai, Maharashtra, India, 400012.
c7online.in provides users across India and internationally with an integrated digital marketplace to discover, compare, and book hotel accommodations and related travel services. The Platform operates as a technology intermediary connecting travellers with hospitality service providers, operating in a manner consistent with the provisions of the Information Technology Act, 2000 and its associated rules and amendments.
1.2 Nature of Services
C7 Hospitality offers the following core and ancillary services to registered and guest users:
Online hotel search, discovery, and comparison tools across domestic and international destinations. Instant and advance hotel room booking with real- time availability confirmation. Secure payment processing for booking transactions using multiple payment modes. Booking management features including modifications, upgrades, and cancellation requests. Customer support assistance for pre- booking enquiries and post- booking issues. Personalized recommendations, promotional offers, and loyalty programmes. Travel listings, destination guides, and curated hospitality content. Access to third- party ancillary services including but not limited to cab transfers, airport pickups, and travel insurance, subject to availability.
1.3 Intermediary and Payment Facilitator Declaration
C7 Hospitality acts solely as a technology intermediary and booking facilitator. The Platform does not own, lease, manage or operate any hotel or hospitality property listed herein. All accommodation services are rendered directly by the respective hotel or hospitality partner. The accommodation contract, once a booking is confirmed via issuance of a Booking Confirmation Number (BCN), is between the User and the respective hotel. Payment collection by c7online.in is undertaken solely as an authorised collecting agent and booking facilitator on behalf of the hotel partner and the User, for the purpose of facilitating the booking transaction and settlement. C7 Hospitality processes booking- related payments, coordinates refunds, and manages disputes in accordance with the applicable hotel policy and the Platform's Refund and Payment Policies set out in Sections 4 and 5 of this document. This characterization is material to the engagement of payment gateway partners and is disclosed for the purpose of regulatory transparency.
2 TERMS AND CONDITIONS
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "you") and c7online.in. By accessing or using the Platform in any manner, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately discontinue use of the Platform.
Effective Date: January 1, 2025 | Last Updated: January 2025
2.1 User Eligibility
You must be at least 18 years of age to create an account or make a booking on c7online.in. You must possess the legal capacity to enter into binding contracts under the Indian Contract Act, 1872. Use of the Platform by individuals who are legally incompetent to contract - including minors - is strictly prohibited without verified parental or guardian consent. By using the Platform, you represent and warrant that all registration and booking information provided by you is accurate, current, and complete. c7online.in reserves the right to verify user eligibility at any time and to suspend or terminate accounts where eligibility criteria are not met.
2.2 Account Registration and Responsibilities
Certain features of the Platform, including booking management and loyalty programmes, require the creation of a registered user account. By registering, you agree to:
Provide true, accurate, and complete information during registration and keep such information updated. Maintain the confidentiality of your account credentials, including your password, and not share them with any third party. Accept full responsibility for all activities conducted through your account, whether or not authorised by you. Immediately notify c7online.in at customercare@c7online.in upon becoming aware of any unauthorised access or suspected breach of your account. Not create multiple accounts for fraudulent or abusive purposes. Not impersonate any other person or entity or misrepresent your affiliation with any person or entity. c7online.in will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
c7online.in will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.
2.3 Booking Process and Confirmation
The booking process on c7online.in operates as follows:
Search & Selection: Users may search for available hotels by destination, dates, guest count, and other filters. Hotel listings display pricing, photographs, amenities, and guest ratings sourced from hotel partners and third- party providers. Booking Request: Upon selecting a hotel and completing the booking form, you submit a booking request. A booking request does not constitute a confirmed reservation. Payment: Full or partial payment (as applicable) is collected at the time of booking submission, subject to the selected payment option.
2.4 Pricing, Payments, and Taxes
All prices displayed on c7online.in are in Indian Rupees (INR) unless otherwise specified. Pricing is dynamic and may change without prior notice. The price confirmed at the time of BCN issuance is the final applicable price.
The final checkout price, inclusive of all applicable taxes (GST, hotel taxes, local levies), Platform Convenience Fee, and any other disclosed charges, will be clearly displayed before payment is processed. A Platform Convenience Fee is applied to all bookings on c7online.in. This fee is non- refundable, except in cases where a booking is cancelled due to a Platform error. Foreign currency transactions may be subject to exchange rate conversions and additional banking charges levied by the user's financial institution, for which c7online.in bears no liability. Discounts, coupon codes, and promotional rates are subject to individual terms and conditions and may not be combined unless explicitly stated. In the event of a pricing error on the Platform, c7online.in reserves the right to cancel the affected booking and offer a full refund, without any further obligation.
2.5 Cancellation, Refund, and Modification Policies
Cancellation and refund terms vary by hotel property and rate type. Specific conditions are communicated during the booking process and in the booking confirmation. As a general framework:
- Bookings marked as 'Free Cancellation' may be cancelled without penalty before the specified deadline shown on the booking details page.- Bookings marked as 'Non-Refundable' will not be eligible for a refund upon cancellation.- Partial refunds may apply where a portion of the stay is cancelled after check-in, subject to hotel policy.- Modifications to booking dates, room types, or guest details may be subject to availability and additional charges.- Refund amounts will be processed to the original payment method within the timelines specified in Section 4 of this document.- In cases of no-show (failure to check in without prior cancellation), the full booking amount will be forfeited unless the applicable hotel policy provides otherwise.
2.6 User Obligations and Prohibited Activities
Users agree to use c7online.in only for lawful purposes. The following activities are strictly prohibited:
- Making fraudulent bookings using stolen, unauthorised, or falsified payment credentials.- Scraping, crawling, or systematically extracting data from the Platform using automated tools.- Attempting to reverse-engineer, decompile, or otherwise gain unauthorised access to the Platform's source code or databases.- Posting false, misleading, defamatory, or malicious reviews or content on the Platform.
1 Using the Platform for any commercial resale or arbitrage of hotel rooms without prior written authorisation from c7online.in. 2 Engaging in any activity that may disrupt, overburden, or impair the functionality of the Platform or its servers. 3 Uploading or transmitting any viruses, malware, or other harmful code. 4 Violating any applicable local, national, or international law or regulation in connection with your use of the Platform. Violation of any of the above obligations may result in immediate account suspension, cancellation of pending bookings, and legal action as appropriate.
2.7 Intellectual Property Rights
2.7 Intellectual Property Rights- All content on c7online.in, including but not limited to text, graphics, logos, icons, images, software, and database compilations, is the exclusive intellectual property of c7online.in or its licensors and is protected under the Copyright Act, 1957 and the Trade Marks Act, 1999 of India.- Users are granted a limited, non- exclusive, non- transferable, revocable licence to access and use the Platform strictly for personal, non- commercial travel booking purposes.- Reproduction, redistribution, modification, or commercial use of any content from the Platform without express prior written consent from c7online.in is strictly prohibited.- User- generated content (reviews, ratings, photographs) submitted to the Platform is granted to c7online.in under a perpetual, royalty- free, worldwide licence to use, display, and modify such content for Platform- related purposes.
2.8 Limitation of Liability
2.8 Limitation of Liability- To the maximum extent permitted by applicable law, c7online.in, its officers, directors, employees, and agents shall not be liable for: (a) any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform; (b) loss of revenue, loss of data, or loss of goodwill; (c) errors in hotel listings supplied by hotel partners; (d) failure of hotel partners to deliver booked services; (e) losses arising from force majeure events; or (f) unauthorized access to your account resulting from your failure to maintain credential security. Any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform.- Notwithstanding the foregoing, this limitation of liability shall not apply to: (i) losses caused directly by c7online.in's own negligence in payment processing or refund handling; (ii) erroneous charges or duplicate debits caused by a Platform error; or (iii) failure to initiate an eligible refund within the timelines stated in Section 4.3. In any event, the aggregate liability of c7online.in to any user shall not exceed the fifty percent of the total amount paid by that user for the specific booking transaction giving rise to the claim.
2.9 Disclaimer of Warranties
2.9 Disclaimer of WarrantiesThe Platform is provided on an 'as is' and 'as available' basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non- infringement, or accuracy of information. c7online.in does not warrant that the Platform will be uninterrupted, error- free, or free of viruses or other harmful components. Users acknowledge that reliance on any information obtained through the Platform is at their own risk.
2.10 Third- Party Services and Links
The Platform may contain links to third- party websites, services, or content. Such links are provided for convenience only and do not constitute endorsement or approval by c7online.in.- c7online.in has no control over third- party websites and is not responsible for their content, privacy practices, or availability.- Transactions conducted with third- party service providers (e.g., payment gateways, insurance providers, cab services) are governed by the respective third party's terms and conditions.- Users are encouraged to review the terms and privacy policies of any third- party service before engaging with them.
2.11 Termination of Services
c7online.in reserves the right, at its sole discretion and without prior notice, to:
Suspend or permanently terminate your account and access to the Platform for violation of these Terms or applicable law.- Modify, suspend, or discontinue any feature or service offered on the Platform at any time.- Cancel any confirmed booking in exceptional circumstances, including fraud detection, system errors, or hotel partner unavailability, subject to applicable refund obligations.
Upon termination, your right to use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination shall continue in full force.
2.12 Governing Law and Jurisdiction
These Terms and Conditions, along with all related policies, shall be governed by and construed in accordance with the laws of the Republic of India. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India. Users agree to submit to personal jurisdiction in such courts and waive any objection to venue or inconvenient forum. Applicable laws include but are not limited to the Information Technology Act, 2000; the Information Technology (Amendment) Act, 2008; the Consumer Protection Act, 2019; the Digital Personal Data Protection Act, 2023; and the Indian Contract Act, 1872.
3. Privacy Policy
3.1 Information We Collect
A. Personal Information:
A. Personal Information:- Full name, date of birth, and gender.- Email address and mobile phone number.- Residential address, city, state, and PIN/postal code.- Government-issued identification details (where required for certain bookings).- Nationality and passport/visa information for international hotel bookings.
B. Payment Information:
B. Payment Information:- Credit/debit card numbers (tokenised and encrypted — full card numbers are never stored).- UPI IDs, net banking credentials (processed securely via payment gateway partners).- Transaction history and booking payment records.
C. Device and Technical Data:
C. Device and Technical Data:- IP address, browser type, and version.- Operating system and device identifiers.- Pages visited, time spent, and clickstream data within the Platform.- Geolocation data (with your consent) to personalise search results.- Cookie identifiers and session tokens.
D. User-Generated Content:
D. User-Generated Content:- Reviews, ratings, and photographs submitted to the Platform.- Customer support queries and communication records.- Feedback responses and survey data.
3.2 How We Use Your Information
We use the information collected for the following lawful purposes:
3.2 How We Use Your InformationWe use the information collected for the following lawful purposes:- To process, confirm, and manage hotel bookings and related transactions.- To verify user identity and prevent fraudulent or unauthorised activity.- To communicate booking confirmations, updates, and travel-related notifications via email, SMS, and push notifications.- To provide personalised hotel recommendations, promotional offers, and targeted content.- To improve Platform performance, user interface, and service quality through analytics.- To comply with legal, regulatory, and tax obligations under applicable Indian law.- To investigate and resolve customer complaints and disputes.- To conduct internal research, surveys, and market analysis (in anonymised form).
3.3 Cookies and Tracking Technologies
c7online.in uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on the Platform. Types of cookies used include:
Essential Cookies: Required for core Platform functionality such as login session management and booking flow. Preference Cookies: Remember your settings, language preferences, and search history. Analytics Cookies: Collect anonymised data to help us understand Platform usage patterns (e.g., Google Analytics). Marketing Cookies: Used to serve relevant advertisements on third- party platforms based on your browsing behaviour (with your consent).
Upon first visit, users are informed via a cookie consent banner. Non- essential cookies (preference analytics, marketing) are activated only upon the user's affirmative consent. Essential cookies do not require separate consent as they are strictly necessary for Platform operation. Users may manage or withdraw cookie consent at any time through Platform settings or browser settings; disabling essential cookies may affect Platform functionality.
3.4 Data Sharing and Third-Party Services
We may share your data with the following categories of third parties:
Hotel Partners: Booking details (name, contact, stay dates) are shared with the relevant hotel to fulfil your reservation. Payment Processors: Financial data is transmitted securely to authorised payment gateway partners. Technology Service Providers: Cloud hosting, analytics, customer support, and marketing tool providers may access data under strict contractual data processing agreements. Legal and Regulatory Authorities: We may disclose data where required by law, court order, or regulatory directive. Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the business transaction.
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
3.5 Data Protection and Security Measures
All data transmissions between your device and our servers are encrypted using industry- standard TLS/SSL protocols. Payment data is handled in compliance with the Payment Card Industry Data Security Standard (PCI- DSS). Sensitive personal data is stored in encrypted form with access restricted to authorised personnel only. Regular security audits, vulnerability assessments, and penetration testing are conducted. An incident response plan is in place to address data breaches in accordance with applicable notification obligations under Indian law.
3.6 Your Rights (Access, Correction, Deletion)
As a data principal under the Digital Personal Data Protection Act, 2023, you have the following rights with respect to your personal data:
Right of Access: You may request a summary of personal data held by us about you. Right of Correction: You may request correction of inaccurate or outdated personal data. Right of Erasure: You may request deletion of your personal data, subject to legal retention obligations.
- Right to Withdraw Consent: You may withdraw consent for data processing at any time, without affecting the lawfulness of prior processing. - Right to Grievance Redressal: You may raise a complaint with our Data Protection Officer or the appropriate Data Protection Board of India.
To exercise any of these rights, please contact our Data Protection Officer at: customercare@c7online.in. Response time: within 30 days of receipt.
3.7 Data Retention Policy
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by applicable law:
- Booking and transaction records: 7 years (as required under Indian tax and accounting laws).- Account information for active users: Duration of account + 2 years post-closure.- Customer support records: 3 years from resolution of the query.- Marketing and analytics data: 2 years or until consent is withdrawn.
3.8 Children's Privacy
c7online.in does not knowingly collect personal data from children under the age of 18. The Platform is not directed at minors. If you are a parent or guardian and believe that a child has provided personal data to us, please contact us at customercare@c7online.in for immediate deletion of such data.
3.9 Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Any material changes will be communicated via email to registered users and/or a prominent notice on the Platform at least 15 days prior to the effective date of the revised policy. Continued use of the Platform after the effective date constitutes acceptance of the updated Policy.
4. Refund and Cancellation Policy
4.1 Hotel- Specific Cancellation Policies
Each hotel listing on c7online.in displays an applicable cancellation policy, which may include one of the following categories:
| Policy Type | Description | Refund Eligibility |
|---|---|---|
| Free Cancellation | Cancellation permitted without penalty before a specified deadline. | Full refund of hotel charges |
| Partial Refund | Cancellation permitted, subject to a partial deduction (e.g., one-night charges). | Refund of remaining amount after applicable deductions. |
| Non-Refundable | Cancellation not permitted after booking; no refund available. | No refund on hotel charges |
| Last-Minute Policy | Special terms for cancellations within 24–48 hours of check-in. | As per specific hotel terms |
4.2 Platform Service Fees
Platform convenience fees charged by c7online.in are non- refundable in all cases of user- initiated cancellation. These fees may be refunded in the following exceptional circumstances:
Booking failure due to a verified technical error on the Platform. Overbooking by the hotel partner resulting in inability to accommodate the booking. Cancellation initiated by c7online.in due to circumstances beyond the user's control.
4.3 Refund Timelines
Refund timelines commence from the date of refund approval/initiation by c7online.in, subject to payment processor and bank processing times. c7online.in will send a refund initiation confirmation via email/SMS within 48 hours of cancellation approval:
Credit/Debit Card: 5- 10 business days from the date of cancellation confirmation, subject to the issuing bank's processing time. UPI / Net Banking: 3- 7 business days from cancellation confirmation. Wallet Credits: Instant to 24 hours for credit to the c7online.in platform wallet. EMI Transactions: Refund processing may take up to 10- 15 business days; applicable EMI interest is non- refundable.
4.4 Non- Refundable Bookings
The following scenarios result in forfeiture of the booking amount with no refund eligibility:
Bookings clearly marked as 'Non- Refundable' at the time of purchase. No- show at the hotel without prior cancellation notification. Early check- out or failure to utilise booked nights (subject to hotel policy). Cancellation after the hotel's stipulated free- cancellation deadline. Bookings made using special rates, last- minute deals, or non- cancellable promotional fares.
4.5 Refund Processing Responsibility
c7online.in shall be the primary contact point and responsible party for receiving, verifying and initiating eligible refund requests. Even where refund eligibility is determined by the hotel's cancellation policy, the User must communicate all refund requests directly to c7online.in and not to the hotel, c7online.in will coordinate with the hotel partner and payment processor as necessary. Where a booking is eligible for refund under the applicable hotel or Platform policy, c7online.in shall be responsible for initiating and processing the refund to the original payment instrument within the timelines stated in Section 4.3, subject to bank and payment gateway processing times. For partial refunds (early checkout or partial stay), refunds are subject to hotel confirmation of the unused nights and actual eligibility under the hotel's policy. c7online.in will process only refunds confirmed as eligible by the hotel partner.
4.6 Complaint Escalation and Dispute Resolution
c7online.in provides the following escalation pathway for refund and cancellation disputes:
| Steps | Contact Point | Timeline |
|---|---|---|
| 1 | Customer Support | First point of contact; initial response within 2 business days |
| 2 | Refund & Disputes Team | Escalation if unresolved; response within 5 business days |
| 3 | Grievance Officer | Final internal escalation; resolution within 30 days of receipt |
| 4 | Consumer Forum / Court | External escalation as per Consumer Protection Act, 2019 |
5. Payment Policy
5.1 Accepted Payment Methods
c7online.in accepts the following payment methods for booking transactions:
Credit Cards: Visa, MasterCard, American Express, RuPay. Debit Cards: All major Indian bank debit cards (Visa / MasterCard / RuPay networks). UPI Payments: Google Pay, PhonePe, Paytm, BHIM UPI, and other UPI- enabled applications. Net Banking: All major Indian commercial and cooperative banks. Digital Wallets: Paytm Wallet, Amazon Pay, and other authorised prepaid payment instruments. EMI Options: No- cost and standard EMI facilities through partner banks (subject to eligibility). Pay at Hotel: Available on select properties, subject to hotel partner confirmation. International Cards: Available for international users transacting in supported currencies.
5.2 Payment Security
c7online.in is committed to maintaining the highest standards of payment security:
All payment pages are secured with 256- bit SSL encryption. Card data is tokenised and processed through PCI- DSS compliant payment gateway partners; full card numbers are never stored on our servers. Two- Factor Authentication (2FA) via OTP is enforced for all transaction approvals. c7online.in does not store CVV or full card numbers under any circumstances. Payment gateways used by c7online.in are authorised by the Reserve Bank of India (RBI) and compliant with applicable Payment and Settlement Systems Act, 2007 regulations.
5.3 Payment Authorization
By submitting a booking request, the User expressly authorizes c7online.in and its authorized payment gateway partners to debit the applicable booking amount, taxes, Platform Convenience Fee (if applicable), and any other clearly disclosed charges from the selected payment instrument. This authorization is specific to the disclosed transaction amount and does not permit recurring charges without further consent.
5.4 Failed and Pending Transactions
If a payment fails, is declined, or remains in a pending state, no booking shall be deemed confirmed unless a Booking Confirmation Number (BCN) is issued by c7online.in. A pending payment status does not constitute a booking confirmation. If an amount is debited from the User's account but a BCN is not issued within 2 business hours, the transaction shall be treated as unsuccessful. Any amount debited in such circumstances shall be reversed or refunded in accordance with the timelines of the issuing bank and payment gateway partner. The User should contact support at [SUPPORT EMAIL] if a BCN is not received within 4 hours of a debited transaction.
5.5 Duplicate and Erroneous Payments
In the event of a duplicate charge or erroneous debit caused by a Platform or payment gateway error, the User must report the incident within 7 days of the transaction date to customercare@c7online.in with supporting transaction evidence. C7online.in will investigate and, where a duplicate or erroneous charge is confirmed, process a refund for the excess amount debited. Only one valid charge per confirmed booking is permissible.
5.6 Payment Gateway Partner Disclosure
Payments on c7online.in may be processed by third- party RBI- authorised payment gateway partners. By making a payment on the Platform, the User acknowledges that their payment transaction is also subject to the terms and privacy policies of such payment gateway partners. c7online.in does not store full card details or CVV; all sensitive payment data is handled exclusively by the payment gateway partner's PCI- DSS compliant systems. The payment gateway partner's name will be disclosed at the checkout stage.
5.7 Chargeback Policy
The User agrees to contact c7online.in support at [SUPPORT EMAIL] regarding any billing concern or disputed charge before initiating a chargeback with their bank or card network, except where such prior notice is prohibited by applicable law or the payment network rules. c7online.in will endeavour to resolve all legitimate billing disputes within 15 business days of receipt. Chargebacks initiated on valid, confirmed bookings where the hotel service has been utilized (post check- in) will be treated as chargeback abuse. In the event of a chargeback being raised on a valid booking, c7online.in reserves the right to submit to the bank or card network: booking confirmation records, BCN issuance logs, cancellation policy displayed at booking, guest check- in status, communications records, and refund processing evidence. Unjustified or abusive chargebacks may result in: immediate suspension or permanent termination of the User's account; cancellation of pending bookings without refund; reporting to credit bureaus or law enforcement where permitted by law; and civil recovery action for losses, costs, and chargeback fees incurred by c7online.in as a result of the abuse.
5.8 Fraud Prevention
c7online.in employs multi- layered fraud detection mechanisms to protect users and the Platform. By using the Platform, you agree to the following:
Transactions flagged by our fraud detection systems may be placed on hold pending verification. You may be contacted to verify your identity or payment details. c7online.in reserves the right to cancel any transaction suspected of fraud without prior notice. Users found to have engaged in fraudulent transactions will have their accounts permanently suspended and may be reported to law enforcement authorities. In the event of an unauthorised charge on your account, please contact us immediately at [SUPPORT EMAIL]. Disputes will be investigated and resolved within 15 business days. Chargeback abuse (raising disputes on legitimate transactions) is considered a violation of these Terms and may result in account suspension.
6. Disclaimer
6.1 Accuracy of Hotel Listings
Hotel listing information on c7online.in - including property descriptions, photographs, amenity details, star ratings, and guest reviews - is provided by hotel partners and third- party data providers. While we make reasonable efforts to verify and maintain the accuracy of such information, c7online.in:
Does not guarantee the completeness, accuracy, or currency of any hotel listing information. Is not responsible for inaccuracies, omissions, or misleading representations made by hotel partners. Recommends that users verify specific property details, amenities, and policies directly with the hotel prior to check- in. Does not endorse or vouch for the quality, safety, or standard of any listed property.
6.2 Availability and Pricing Changes
Hotel room availability and pricing displayed on c7online.in a. re subject to real- time changes and may not always reflect current availability at the time of booking attempt. c7online.in does not guarantee the availability of any specific room, rate, or promotion. Prices displayed prior to checkout are indicative and may change until booking confirmation is received.
6.3 Third-Party Responsibility
c7online.in operates as a technology intermediary and shall not be held responsible or liable for:
Acts, omissions, negligence, or misconduct of hotel partners or third- party service providers. Service disruptions, quality failures, or disputes arising from a user's stay at a listed hotel. Health, safety, or security incidents occurring at a hotel property. Losses or damages arising from reliance on user- generated reviews or ratings on the Platform. Any claim arising from a user's interaction with third- party websites linked from the Platform.
SECTION 7-CONTACT INFORMATION
For all queries (support, bookings, cancellations, or legal), please contact:
customercare@c7online.in
We aim to respond within 2- 3 business days.
Support Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST (excluding public holidays)
8. Miscellaneous
8.1 Force Majeure
c7online.in shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to:
- Acts of God, natural disasters, floods, earthquakes, storms, or other environmental catastrophes.- War, armed conflict, terrorism, riots, civil unrest, or government-imposed restrictions.- Epidemics, pandemics, or public health emergencies declared by competent authorities.- Power failures, internet outages, cyberattacks, or other infrastructure disruptions.- Acts or omissions of government authorities, including travel bans or lockdowns.- Strikes, labour disputes, or actions of third-party service providers.In the event of force majeure occurrence, c7online.in will issue reasonable commercial efforts to notify affected users and explore available remedies, including booking modifications or credit notes, as appropriate.
8.2 Changes to Terms
c7online.in reserves the right to modify, amend, or replace any part of these Terms and Conditions or any associated policy at any time. Changes will be effective upon posting the updated Terms on the Platform or communicating them to registered users via email. The 'Last Updated' date at the top of each document will reflect the revision date. It is your responsibility to review these Terms periodically. Continued use of the Platform following any modification constitutes your acceptance and consent.
8.3 Entire Agreement
These Terms and Conditions, together with the Privacy Policy, Refund and Cancellation Policy, Payment Policy, Disclaimer, and any other policies or guidelines posted on the Platform, constitute the entire agreement between you and c7online.in with respect to your use of the Platform and the services provided.
8.4 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect without diminution.
8.5 Waiver
8.6 Grievance Redressal
In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer for c7online.in is:
| Field | Details |
|---|---|
| Name | Ms. Riddhi Kadam |
| Designation | Legal & Compliance |
| compliance@c7online.in | |
| Address | 4, Saumya Park, Rajendra Nagar, Ratnagiri - 415612 |
| Response Time | Within 48 hours of receipt; resolution within 30 days |
c7online.in | Hotel Bookings & Travel Listings Platform
This document is effective as of January 1, 2026. All rights reserved. Unauthorised reproduction of this document is prohibited. For the latest version of this document, please visit: www.c7online.in/legal