TERMS AND CONDITIONS

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "you") and c7online.in. By accessing or using the Platform in any manner, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, you must immediately discontinue use of the Platform.

Effective Date: January 1, 2025 | Last Updated: January 2025

User Eligibility

You must be at least 18 years of age to create an account or make a booking on c7online.in. You must possess the legal capacity to enter into binding contracts under the Indian Contract Act, 1872. Use of the Platform by individuals who are legally incompetent to contract - including minors - is strictly prohibited without verified parental or guardian consent. By using the Platform, you represent and warrant that all registration and booking information provided by you is accurate, current, and complete. c7online.in reserves the right to verify user eligibility at any time and to suspend or terminate accounts where eligibility criteria are not met.

Account Registration and Responsibilities

Certain features of the Platform, including booking management and loyalty programmes, require the creation of a registered user account. By registering, you agree to:

Provide true, accurate, and complete information during registration and keep such information updated. Maintain the confidentiality of your account credentials, including your password, and not share them with any third party. Accept full responsibility for all activities conducted through your account, whether or not authorised by you. Immediately notify c7online.in at customercare@c7online.in upon becoming aware of any unauthorised access or suspected breach of your account. Not create multiple accounts for fraudulent or abusive purposes. Not impersonate any other person or entity or misrepresent your affiliation with any person or entity. c7online.in will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

c7online.in will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

Booking Process and Confirmation

The booking process on c7online.in operates as follows:

Search & Selection: Users may search for available hotels by destination, dates, guest count, and other filters. Hotel listings display pricing, photographs, amenities, and guest ratings sourced from hotel partners and third- party providers. Booking Request: Upon selecting a hotel and completing the booking form, you submit a booking request. A booking request does not constitute a confirmed reservation. Payment: Full or partial payment (as applicable) is collected at the time of booking submission, subject to the selected payment option.

Pricing, Payments, and Taxes

All prices displayed on c7online.in are in Indian Rupees (INR) unless otherwise specified. Pricing is dynamic and may change without prior notice. The price confirmed at the time of BCN issuance is the final applicable price.

The final checkout price, inclusive of all applicable taxes (GST, hotel taxes, local levies), Platform Convenience Fee, and any other disclosed charges, will be clearly displayed before payment is processed. A Platform Convenience Fee is applied to all bookings on c7online.in. This fee is non- refundable, except in cases where a booking is cancelled due to a Platform error. Foreign currency transactions may be subject to exchange rate conversions and additional banking charges levied by the user's financial institution, for which c7online.in bears no liability. Discounts, coupon codes, and promotional rates are subject to individual terms and conditions and may not be combined unless explicitly stated. In the event of a pricing error on the Platform, c7online.in reserves the right to cancel the affected booking and offer a full refund, without any further obligation.

Cancellation, Refund, and Modification Policies

Cancellation and refund terms vary by hotel property and rate type. Specific conditions are communicated during the booking process and in the booking confirmation. As a general framework:

- Bookings marked as 'Free Cancellation' may be cancelled without penalty before the specified deadline shown on the booking details page.- Bookings marked as 'Non-Refundable' will not be eligible for a refund upon cancellation.- Partial refunds may apply where a portion of the stay is cancelled after check-in, subject to hotel policy.- Modifications to booking dates, room types, or guest details may be subject to availability and additional charges.- Refund amounts will be processed to the original payment method within the timelines specified in Section 4 of this document.- In cases of no-show (failure to check in without prior cancellation), the full booking amount will be forfeited unless the applicable hotel policy provides otherwise.

User Obligations and Prohibited Activities

Users agree to use c7online.in only for lawful purposes. The following activities are strictly prohibited:

- Making fraudulent bookings using stolen, unauthorised, or falsified payment credentials.- Scraping, crawling, or systematically extracting data from the Platform using automated tools.- Attempting to reverse-engineer, decompile, or otherwise gain unauthorised access to the Platform's source code or databases.- Posting false, misleading, defamatory, or malicious reviews or content on the Platform.

Using the Platform for any commercial resale or arbitrage of hotel rooms without prior written authorisation from c7online.in. 2 Engaging in any activity that may disrupt, overburden, or impair the functionality of the Platform or its servers. 3 Uploading or transmitting any viruses, malware, or other harmful code. 4 Violating any applicable local, national, or international law or regulation in connection with your use of the Platform. Violation of any of the above obligations may result in immediate account suspension, cancellation of pending bookings, and legal action as appropriate.

Intellectual Property Rights

Intellectual Property Rights- All content on c7online.in, including but not limited to text, graphics, logos, icons, images, software, and database compilations, is the exclusive intellectual property of c7online.in or its licensors and is protected under the Copyright Act, 1957 and the Trade Marks Act, 1999 of India.- Users are granted a limited, non- exclusive, non- transferable, revocable licence to access and use the Platform strictly for personal, non- commercial travel booking purposes.- Reproduction, redistribution, modification, or commercial use of any content from the Platform without express prior written consent from c7online.in is strictly prohibited.- User- generated content (reviews, ratings, photographs) submitted to the Platform is granted to c7online.in under a perpetual, royalty- free, worldwide licence to use, display, and modify such content for Platform- related purposes.

Limitation of Liability

Limitation of Liability- To the maximum extent permitted by applicable law, c7online.in, its officers, directors, employees, and agents shall not be liable for: (a) any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform; (b) loss of revenue, loss of data, or loss of goodwill; (c) errors in hotel listings supplied by hotel partners; (d) failure of hotel partners to deliver booked services; (e) losses arising from force majeure events; or (f) unauthorized access to your account resulting from your failure to maintain credential security. Any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform.- Notwithstanding the foregoing, this limitation of liability shall not apply to: (i) losses caused directly by c7online.in's own negligence in payment processing or refund handling; (ii) erroneous charges or duplicate debits caused by a Platform error; or (iii) failure to initiate an eligible refund within the timelines stated in Section 4.3. In any event, the aggregate liability of c7online.in to any user shall not exceed the fifty percent of the total amount paid by that user for the specific booking transaction giving rise to the claim.

Disclaimer of Warranties

Disclaimer of WarrantiesThe Platform is provided on an 'as is' and 'as available' basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non- infringement, or accuracy of information. c7online.in does not warrant that the Platform will be uninterrupted, error- free, or free of viruses or other harmful components. Users acknowledge that reliance on any information obtained through the Platform is at their own risk.

Third- Party Services and Links

The Platform may contain links to third- party websites, services, or content. Such links are provided for convenience only and do not constitute endorsement or approval by c7online.in.- c7online.in has no control over third- party websites and is not responsible for their content, privacy practices, or availability.- Transactions conducted with third- party service providers (e.g., payment gateways, insurance providers, cab services) are governed by the respective third party's terms and conditions.- Users are encouraged to review the terms and privacy policies of any third- party service before engaging with them.

Termination of Services

c7online.in reserves the right, at its sole discretion and without prior notice, to:

Suspend or permanently terminate your account and access to the Platform for violation of these Terms or applicable law.- Modify, suspend, or discontinue any feature or service offered on the Platform at any time.- Cancel any confirmed booking in exceptional circumstances, including fraud detection, system errors, or hotel partner unavailability, subject to applicable refund obligations.

Upon termination, your right to use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination shall continue in full force.

Governing Law and Jurisdiction

These Terms and Conditions, along with all related policies, shall be governed by and construed in accordance with the laws of the Republic of India. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India. Users agree to submit to personal jurisdiction in such courts and waive any objection to venue or inconvenient forum. Applicable laws include but are not limited to the Information Technology Act, 2000; the Information Technology (Amendment) Act, 2008; the Consumer Protection Act, 2019; the Digital Personal Data Protection Act, 2023; and the Indian Contract Act, 1872.